SHOP WITH CONFIDENCE: 30 DAY FREEPOST RETURNS
We want you to shop with complete confidence at Petit Perfume. If you change your mind after receiving your order, UK customers can return new and unused items for free anytime within 30 days of receipt. If you would like to return an item, please follow the steps below.
If on the rare occasion your item is faulty or not as described, or your order is incorrect, please contact us as soon as possible so we can help.
UNITED KINGDOM RETURNS
- Contact us at firstname.lastname@example.org with your order number and reason for return.
- We will send you a Returns Number (RMA Number) to write on the front of the parcel to return, and a pre-paid FREEPOST label.
- Package the order up securely and attach the FREEPOST label to the front of the package.
- Please obtain a free proof of postage from the Post Office when posting.
- Upon receipt of the return we will send you an acknowledgement email and process the refund back to your original method of payment within 2 working days. Please note that refunds can take up to 30 days to show up on your statement.
We are happy to accept returns of new, unused items within 30 days of receipt.