Terms & Conditions

The following terms and conditions apply to the use of the Website petitperfume.com.  By using this website and/or making purchases through this website you agree to be bound by the following Terms and Conditions set out below.  If you do not accept these terms and conditions in full you may not use or access this Website.

Customer Information:

When you register as a customer, you warrant that any personal information that you submit is complete, true and accurate at the time of registration and if this personal information should change you will inform us immediately via email at sales@petitperfume.com or via our customer service telephone number on +44 (0) 1708 206286 between the hours of 9.30am - 5.30pm, Monday to Friday excluding bank holidays. 

You agree to only submit personal information that is yours or that you are authorised to use, and you agree not to use a false name or impersonate another person or entity.

Our rights:

We reserve the right to alter, modify or remove any part or all of this Website without any prior notification to you.

You accept that the terms and conditions may be updated or changed from time to time, and it is your responsibility to check if such an update or change has occurred.  By continuing to use the Website following any change of terms and conditions, you agree to accept such a change.  If you do not accept the change(s) in the Terms and Conditions you shall not continue to use the website.


We take our customers' security and privacy very seriously.  We are committed to ensuring that your information is secure.  Furthermore will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  For full details please see our Privacy and Security policy.



We accept all major debit and credit cards via the third party Shopify checkout system.  All payments are processed using the third party Shopify checkout and payments system, which utilises SSL and HTTPS security and adheres to the international PCI (Payment Card Industry) Level 1 standard, which is the most stringent level of certification available.  Information you provide at checkout will be transferred securely by Shopify to the United States, where the payment is processed.  As all payments are processed by Shopify, we do not hold any customers’ sensitive financial information.

We may not be able to process your order if the product you ordered is out of stock.  In this eventuality any payments taken for out of stock products will be refunded.

Goods will be dispatched only once payment for the order has fully cleared.  Please see our Orders and Returns policy for full details.

Cancellation of order(s) and returns:

We operate a 14 day returns policy starting from the day of receipt of the item, in addition to the 7 business days withdrawal right as entitled by the Consumer Protection (Distance Selling Regulations) 2000.  The item(s)  must be returned to us in unused condition and with the original packaging. We will issue a refund once we receive the returned item. Please see our Orders and Returns policy for full details.


We take every reasonable care to ensure the description and price of products sold on the Website are current and accurate.  Although we endeavour to keep the information on the Website up to date, we cannot warrant that the information provided on the Website including information and pictures contained in the product description is accurate, current, reliable, complete or error free.  Also note that all measurements are approximate.  If you do place an order on this Website and you feel your item is not as described, please see our Orders and Returns policy for terms and instructions on arranging a return. 

Please note that details of products, including price, are subject to change without prior notice.

We do not guarantee that any defects, errors or omissions in the Website will be corrected, or that the Website, host or server will be free of viruses or bugs.  We shall not be held liable for any loss of material transmitted to or through the Website.

You agree to indemnify us from and against all claims, liabilities, fees, expenses, damages, settlements and losses arising from a breach by you of these terms and conditions or arising from your use of this website or another person’s use of it through the use of your personal information.

We disclaim any warranties of any kind, be they express or implied, relating to the Products sold through the Website, to the fullest extent permissible under applicable law.  This does not affect your statutory rights.

All risk in the Product(s) we supply to you will be passed to you on delivery of the Product(s) to the delivery address specified by you in your order.

These terms and conditions do not limit or exclude our liability for personal injury or death resulting from our negligence.

If any one or more of the provisions of these terms and conditions is deemed void, unlawful or unenforceable, such provision(s) shall be deemed severable and will not affect any of the remaining provisions’ validity or enforceability.

If any provision is deemed void or unenforceable in any circumstance, each provision of these terms and conditions shall be construed as separately applying and surviving.

Failure by us to enforce a provision does not result in waiver of such a provision.

These terms and conditions do not in any way affect your statutory rights.  In the event of a dispute arising, you accept that English law will apply, with English courts having exclusive jurisdiction.


For any queries related to the above or to this Website please feel free to contact us:

Email                sales@petitperfume.com

Telephone       +44 (0) 1708 206286 (Mon - Fri, 09.30 - 17.30 excluding bank holidays)

Post                  45 Birch Crescent, South Ockendon, Essex, RM15 6TZ, United Kingdom



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